SUPPORT
Need help? Find answers to commonly asked questions, user guides, and downloads.
POPULAR QUESTIONS
GENERAL & BILLING QUESTIONS
- How do I support the charity of my choice?
- What if the charity of my choice is not on your list?
- Can I change my charity selection?
- How often will I receive a bill?
- Can I view and/or pay my bill online?
- Do you offer paperless billing and/or automatic payments?
- What payment methods can you accept?
- What are your hours of operation?
- Why does my first bill seem higher?
- What is your privacy policy?
ORDERING QUESTIONS
- Do you offer coverage in my area?
- Can I keep my existing phone number?
- Can I use my existing device with your service?
- Do you offer a risk-free guarantee?
- Do you offer contract buyouts?
- Do you require a credit check?
- Do you offer installment plans for your devices?
- How long does it take to ship my order?
- What is your return/exchange policy?
- What is your termination policy?
PHONE & TABLET QUESTIONS
- What if I have a problem with my device?
- What if I need to replace my phone?
- What if I don't activate my device right away?
- Do you offer pre-owned/recertified devices?
- Do your devices require a SIM card?
- How do I activate a Charity Mobile eSIM?
- Will my contacts automatically transfer to my new phone?
- Where can I find a user guide for my device?
- Why isn't all of the internal storage available on my device?
- Can my device be used as a mobile hotspot for data tethering?
- Can I monitor my data usage on my device?
- How do I set up voicemail on my phone?
- How do I access voicemail on my phone?
- Do you offer Visual Voicemail?
- How do I set up Lock Control 2.0 parental controls?
USER GUIDES
Alcatel
GO FLIP V
User Guide
(PDF, 5.5 MB)
Apple
iPad (10th Generation)
User Guide
(Click to view online)
Apple
iPhone 14
User Guide
(Click to view online)
Apple
iPhone 14 Plus
User Guide
(Click to view online)
Apple
iPhone 16
User Guide
(Click to view online)
Apple
iPhone 16 Pro Max
User Guide
(Click to view online)
Apple
iPhone SE (2022)
User Guide
(Click to view online)
Kyocera
DuraXV Extreme+
User Guide
(PDF, 4.2 MB)
Motorola
Moto G Play (2024)
User Guide
(PDF, 3.9 MB)
Motorola
edge (2022)
User Guide
(PDF, 3.7 MB)
Samsung
Galaxy A15 5G
User Guide
(PDF, 3.2 MB)
Samsung
Galaxy A35 5G
User Guide
(PDF, 6.9 MB)
Samsung
Galaxy S23 FE
User Guide
(PDF, 3.3 MB)
Samsung
Galaxy S24 FE
User Guide
(PDF, 4.2 MB)
Samsung
Galaxy Tab A9+ 5G
User Guide
(PDF, 4.7 MB)
Sonim
XP3
User Guide
(PDF, 5.2 MB)
TCL
FLIP 3
User Guide
(PDF, 9.8 MB)
If you do not see your device listed above,
click here
for a full list of available user guides.
APP DOWNLOADS
The Charity Mobile app is available for iPhone, iPad, and Android devices.
If you need further assistance, please call us toll-free at
1-877-474-3662,
chat with us using our Live Chat, or e-mail us at
support@charitymobile.com.