SUPPORT
Do you offer paperless billing and/or automatic payments?
Yes! You can set up both paperless billing and automatic payments in the Charity Mobile app (available for iOS and Android devices) and the My Account portal.
Follow these instructions to set up paperless billing in the app:
- Log into the Charity Mobile app.
- Click on the Settings icon at the bottom of the screen.
- Click on the Statement Type pull-down menu under Billing Options.
- Select E-mail Bill with PDF to receive a PDF attachment of your full monthly bill by e-mail only, E-mail Bill Summary no PDF to receive a billing summary by e-mail only, or Mail Paper Bill to receive a printed bill in the mail only.
- Verify/update your billing address and/or e-mail address and click the Save button.
There is no additional cost to change to any Statement Type, and you may change your Statement Type at any time. Note that changes to your Statement Type may not take effect until the next billing cycle.
Follow these instructions to set up paperless billing in the portal:
- Log into the My Account portal.
- Click on the My Bill Type link under "My Profile".
- Click on the blue Edit button to the right of the Bill Type field.
- Using the pull-down menu, select E-mail Bill with PDF to receive a PDF attachment of your full monthly bill by e-mail only, E-mail Bill Summary no PDF to receive a billing summary by e-mail only, or Mail Paper Bill to receive a printed bill in the mail only.
- Click on the green Save button to the right of the Bill Type field.
- Verify that the correct e-mail address is listed in the Email Address(es) field. To make changes, click on the blue Edit button to the right of the field, type in the new address, and click the green Save button.
There is no additional cost to change to any Statement Type, and you may change your Statement Type at any time. Note that changes to your Statement Type may not take effect until the next billing cycle.
Follow these instructions to set up automatic payments in the app:
- Log into the Charity Mobile app.
- Click on the Payments icon at the bottom of the screen.
- Click on Methods near the top of the screen.
- Click on the Add New Payment Method button. You must add at least one payment account.
- Select the payment account type you would like to add.
- Enter the account information and click on the Next button.
- Enter the billing address information and click on the Next button.
- On the Autopay Setup screen, turn on Autopay and click on the Save button.
There is no additional cost to enable or disable automatic payments. To change your automatic payment settings, return to the Methods screen and change the Autopay setting for the payment method to off. You may add multiple payment methods, but only one at a time can be used for Autopay. To make changes to a payment method, click on the green Edit button to the right of the payment method name.
Follow these instructions to set up automatic payments in the portal:
- Log into the My Account portal.
- Click on the Update Payment Methods link under "My Financial".
- Click on the green + Add a Payment Method button. You must add at least one payment method.
- If you want to add a credit card as a payment method, click on Credit Card at the top of the window. Once you have entered the credit card information, check the box next to "Use this payment method for Autopay" at the bottom of the screen, then press the Save Payment Method button.
- If you want to add a checking account as a payment account, click on E-Check at the top of the window. Once you have entered the checking account information, check the box next to "Use this payment method for Autopay" at the bottom of the screen, then press the Save Payment Method button.