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What is your termination policy?

If you terminate service within 30 days of activating a device, click here for more information about our risk-free guarantee.

If you terminate service between 31 and 90 days of receiving a device as part of a promotional discount from Charity Mobile, you will be charged the value of the promotional discount you received. No returns or refunds are permitted for devices or service within this time frame or beyond.

For full details, click here to read our Terms and Conditions.

If you need further assistance, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at

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