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What is your return/exchange policy?

You may return or exchange a device that you ordered from Charity Mobile within 30 days of ordering the device. For exchanges, you must pay the cost associated with the subsequent device, and will only be refunded for the cost of the original device once it is returned to Charity Mobile. One exchange is allowed within this time frame. A returned or exchanged device must be received in like new condition with all of its original contents and packaging. The definition of like new condition is the sole judgment of Charity Mobile. Failure to return a device with all of its original contents and in like new condition will result in you being billed for the value of the promotional discount you received, and will void any refund due to you.

For full details, click here to read our Terms and Conditions.

If you need further assistance, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at

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