Is my phone's network being decommissioned? | Support

Is my phone's network being decommissioned?

The network used by older Charity Mobile 3G and 4G/LTE phones with no support for HD Voice technology was decommissioned at the end of 2022. Many services on these older phones will no longer function properly.

What does this mean for me?

If you have already upgraded to a 5G or 4G/LTE phone with HD Voice support, you do not need to do anything else. If you have not upgraded to a new 5G or 4G/LTE phone with HD Voice support, you must contact us to begin the upgrade process as soon as possible.

All phones currently offered by Charity Mobile support HD Voice. To place your order for a new phone with HD Voice support, or for more information, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.

Which phone models are affected?

A list of older Charity Mobile 3G and 4G/LTE phones with no support for HD Voice can be found below.

Older "bring your own" devices may also be affected. To determine if your "bring your own" device is affected, or if you do not see your phone listed below, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.

APPLE iPHONE 4s	APPLE iPHONE 5c	APPLE iPHONE 5s	HTC DROID INCREDIBLE 2	HTC RHYME	LG COSMOS 3

LG ENACT	LG ENLIGHTEN	LG EXALT	LG EXALT II	LG EXTRAVERT	LG EXTRAVERT 2

LG LUCID 2	LG TERRA	MICROSOFT KIN ONEm	MOTOROLA DROID A855	MOTOROLA DROID 2	MOTOROLA DROID RAZR HD/MAXX HD

MOTOROLA MOTO G	MOTOROLA MOTO G4 PLAY	MOTOROLA W315	MOTOROLA W385	SAMSUNG BRIGHTSIDE	SAMSUNG CONVOY 2

SAMSUNG CONVOY 3	SAMSUNG GALAXY S III	SAMSUNG GALAXY S4	SAMSUNG GUSTO	SAMSUNG GUSTO 2	SAMSUNG GUSTO 3

SAMSUNG INTENSITY III	SAMSUNG KNACK	SAMSUNG REALITY

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