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Support


Is my phone's network being decommissioned?


The network used by older Charity Mobile 3G and 4G/LTE phones with no support for HD Voice technology is gradually being decommissioned in 2019. Once this network has been fully decommissioned, these older phones will no longer function properly.



What does this mean for me?


If you have already upgraded to a 4G/LTE phone with HD Voice support, you do not need to do anything else.

However, if you are still using an older 3G or 4G/LTE phone with no HD Voice support, you will need to upgrade to a new 4G/LTE phone with HD Voice support before the end of 2019.

All phones currently offered by Charity Mobile support HD Voice. To place your order for a new 4G/LTE phone with HD Voice support, or for more information, call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.



Which phone models are affected?


A list of older Charity Mobile 3G and 4G/LTE phones with no support for HD Voice can be found below. If you are still using one of these phones, you will need to upgrade to a new 4G/LTE phone with HD Voice support before the end of 2019.

Older "bring your own" devices may also be affected. To determine if your "bring your own" device is affected, or if you do not see your phone listed below, please call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.




Apple iPhone 4s
APPLE
iPHONE 4s
Apple iPhone 5c
APPLE
iPHONE 5c
Apple iPhone 5s
APPLE
iPHONE 5s
HTC Droid Incredible 2
HTC DROID
INCREDIBLE 2
HTC Rhyme
HTC
RHYME
LG Cosmos 3
LG
COSMOS 3
LG Enact
LG
ENACT
LG Enlighten
LG
ENLIGHTEN
LG Exalt
LG
EXALT
LG Exalt II
LG
EXALT II
LG Extravert
LG
EXTRAVERT
LG Extravert 2
LG
EXTRAVERT 2
LG Lucid 2
LG
LUCID 2
LG Terra
LG
TERRA
Microsoft Kin ONEm
MICROSOFT
KIN ONEm
Motorola DROID A855
MOTOROLA
DROID A855
Motorola Droid 2
MOTOROLA
DROID 2
Motorola Droid RAZR HD
MOTOROLA DROID
RAZR HD/MAXX HD
Motorola Moto G
MOTOROLA
MOTO G
Motorola Moto G4 Play
MOTOROLA
MOTO G4 PLAY
Motorola W315
MOTOROLA
W315
Motorola W385
MOTOROLA
W385
Samsung Brightside
SAMSUNG
BRIGHTSIDE
Samsung Convoy 2
SAMSUNG
CONVOY 2
Samsung Convoy 3
SAMSUNG
CONVOY 3
Samsung Galaxy S III
SAMSUNG
GALAXY S III
Samsung Galaxy S4
SAMSUNG
GALAXY S4
Samsung Gusto
SAMSUNG
GUSTO
Samsung Gusto 2
SAMSUNG
GUSTO 2
Samsung Gusto 3
SAMSUNG
GUSTO 3
Samsung Intensity III
SAMSUNG
INTENSITY III
Samsung Knack
SAMSUNG
KNACK
Samsung Reality
SAMSUNG
REALITY


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