Is my phone's network being decommissioned?


The network used by older Charity Mobile 3G and 4G/LTE phones with no support for HD Voice technology is gradually being decommissioned in 2019. Once this network has been fully decommissioned, these older phones will no longer function properly.



What does this mean for me?


If you have already upgraded to a 4G/LTE phone with HD Voice support, you do not need to do anything else.

However, if you are still using an older 3G or 4G/LTE phone with no HD Voice support, you will need to upgrade to a new 4G/LTE phone with HD Voice support before the end of 2019.

All phones currently offered by Charity Mobile support HD Voice. To place your order for a new 4G/LTE phone with HD Voice support, or for more information, call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.



Which phone models are affected?


A list of older Charity Mobile 3G and 4G/LTE phones with no support for HD Voice can be found below. If you are still using one of these phones, you will need to upgrade to a new 4G/LTE phone with HD Voice support before the end of 2019.

Older "bring your own" devices may also be affected. To determine if your "bring your own" device is affected, or if you do not see your phone listed below, please call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.

APPLE iPHONE 4s	APPLE iPHONE 5c	APPLE iPHONE 5s	HTC DROID INCREDIBLE 2	HTC RHYME	LG COSMOS 3
LG ENACT	LG ENLIGHTEN	LG EXALT	LG EXALT II	LG EXTRAVERT	LG EXTRAVERT 2
LG LUCID 2	LG TERRA	MICROSOFT KIN ONEm	MOTOROLA DROID A855	MOTOROLA DROID 2	MOTOROLA DROID RAZR HD/MAXX HD
MOTOROLA MOTO G	MOTOROLA MOTO G4 PLAY	MOTOROLA W315	MOTOROLA W385	SAMSUNG BRIGHTSIDE	SAMSUNG CONVOY 2
SAMSUNG CONVOY 3	SAMSUNG GALAXY S III	SAMSUNG GALAXY S4	SAMSUNG GUSTO	SAMSUNG GUSTO 2	SAMSUNG GUSTO 3
SAMSUNG INTENSITY III	SAMSUNG KNACK	SAMSUNG REALITY

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