We only have access to collect information that you voluntarily provide via e-mail, our online contact forms, our social media platforms, or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than our select partners completing activities on our behalf, or if it is necessary to do so to fulfill your request, such as processing your credit approval.
We track analytics data (such as page views) gathered from your visits to our web site to help us monitor and improve web site content, features, and organization. This data contains no personally identifiable information, and we will not sell or rent this information to anyone. We may also use third party advertising companies to serve or track ads on other web sites. These companies may use information about your visits to other web sites in order to measure advertising effectiveness.
If you contact us via Live Chat on our web site, do not include personal information such as Bank Account Numbers or Credit Card Numbers. We may request personal information, including but not limited to your Mobile Phone Number, Home Phone Number, User ID, and the last 4 digits of your Social Security Number, in order to verify your account and/or assist with your question or request.
• Inquire about data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you once it is no longer needed for business, tax, or legal purposes.
• Express any concern you have about our use of your data.
Charity Mobile does not share private consumer data to third parties for direct marketing or other purposes. For established customers, we collect some or all of the following data as needed for billing purposes:
• Billing and/or Service Addresses
• Last 4 digits of your Social Security Number
• Date of Birth
• E-mail Address
• Mobile Phone Number
• Home Phone Number
• Work Phone Number
• Previous Mobile Phone Number
• Previous Mobile Phone Service Provider Account Number and/or PIN
• User ID
• Security Password
• Bank Account Number and Routing Number (for recurring e-Check payments)
• Credit or Debit Card on file
Under California Law, consumers who are California residents may inquire about specific personal information that was collected during the preceding calendar year. These requests should be submitted in writing to: Charity Mobile, ATTN: Privacy Inquiry, P.O. Box 847, Florence, KY 41022. Your request should include the following information, to be used for our verification purposes only:
• Your Name
• Your Address
• Last 4 Digits of your Social Security Number
• Your Date of Birth
• Your E-mail Address
• Your Home Phone Number
• Your Mobile Phone Number
We take precautions to protect your information. When you submit sensitive information via our web site, your information is protected both online and offline.
Only Charity Mobile employees or employees of our select partners completing tasks on our behalf who need the information to perform a specific job (such as credit approval) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in secure environments.
On our web site, we ask you to provide your ZIP code so that we may show you mobile phone service coverage based on your location. The ZIP code information you provide is not shared or sold to anyone outside our company.